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AUCCE2 Part2 Training
Advance your skills with AUCCE2 Part 2 Training - Enroll now!
- Online & classroom
- Hands-on labs
- Certification prep
- 9 modules
AUCCE2 Administering Cisco Unified Contact Center Enterprise Part 2 Training
The AUCCE2 Administering Cisco Unified Contact Center Enterprise Part 2 Training by VoIP Trainers is an advanced 5-day instructor-led training for system engineers and customers involved in day 2 support of UCCE solutions in a CVP environment. It focuses on complex tasks like advanced configuration and troubleshooting in inbound and outbound UCCE setups. Designed for those with AUCCE Part 1 experience or equivalent, this course dives deep into technical operational requirements and advanced administration. It’s a great follow-up to AUCCE Part 1 and complements the DUCCE course, which covers installation and maintenance in greater detail. If you’re experienced with CCE or have completed Part 1, you’ll find this course highly beneficial.
Prerequisites for AUCCE2 Part 2 Training
- Completion of AUCCE1 (Avaya Aura® Contact Center Environment Part 1) or equivalent knowledge.
- Basic understanding of telephony systems and Avaya Aura® Contact Center components.
- Familiarity with Voice over IP (VoIP) and Session Initiation Protocol (SIP).
- Experience with network fundamentals, including IP addressing and network configuration.
- Skills in using command-line interfaces (CLI) and system administration related to Avaya systems.
Learning Objectives for AUCCE2 Training:
- Implement complex routing strategies.
- Create sophisticated call flows with Cisco CVP.
- Configure advanced features like call blending.
- Use Cisco Unified Intelligence Center for custom reports.
- Diagnose and resolve UCCE issues.
- Integrate UCCE with third-party applications.
- Apply best practices for compliance.
- Engage in practical exercises.
- Prepare for UCCE certification exams.
Curriculum
AUCCE2 Administering Cisco Unified Contact Center Enterprise Part 2 syllabus
01Advanced UCCE Configuration2 topics
- Review of UCCE architecture and components
- Configuring advanced routing strategies (skill-based routing, priority routing)
02Scripting and Call Flow Design2 topics
- Designing and implementing complex call flows
- Utilizing the Cisco Customer Voice Portal (CVP) for IVR applications
03Advanced Agent Features2 topics
- Configuring advanced agent features (e.g., call blending, outbound dialer)
- Managing agent performance and analytics
04Reporting and Analytics2 topics
- Utilizing Cisco Unified Intelligence Center for reporting
- Customizing reports and dashboards for performance monitoring
05Troubleshooting Advanced Scenarios2 topics
- Advanced troubleshooting techniques for UCCE
- Utilizing diagnostic tools and logs for issue resolution
06Integration with Other Solutions2 topics
- Integrating UCCE with additional Cisco and third-party applications
- Understanding multi-channel interactions (voice, chat, email)
07Security and Compliance2 topics
- Implementing security measures within UCCE
- Ensuring compliance with industry standards and regulations
08Hands-On Labs2 topics
- Practical exercises for advanced configuration and management
- Real-world scenarios to reinforce learning objectives
09Certification Preparation2 topics
- Review of key concepts and hands-on experiences
- Final assessment to prepare for UCCE certification exams
The syllabus is updated with every vendor release. Request the latest detailed syllabus →
Why train with VoIP Trainers
Comprehensive programmes
From VoIP fundamentals to advanced networking, with practical knowledge and certification preparation.
Hands-on labs
Practise on real-world scenarios in a controlled lab environment, not just slides.
Expert instructors
Learn from working industry professionals who share real deployment insights and best practices.
Customised training
Sessions tailored to your organisation, so your team learns exactly what it needs.
Ongoing support
Continued help and resources to keep up with the latest platform releases and trends.
Networking opportunities
Connect with peers and industry experts and grow your professional network.
AUCCE2 Administering Cisco Unified Contact Center Enterprise Part 2: FAQs
What is AUCCE2 Administering Unified Contact Center Enterprise Part2?
AUCCE2 Administering Unified Contact Center Enterprise Part 2 is an advanced training course focused on Cisco’s Unified Contact Center Enterprise, offered by VoIP Trainers.
Who should take the AUCCE2 Part 2 course?
The AUCCE2 Part 2 course is ideal for IT professionals looking to deepen their expertise in Cisco Unified Contact Center Enterprise, with training provided by VoIP Trainers.
What does the AUCCE2 training include?
The AUCCE2 training covers advanced topics in administering Cisco Unified Contact Center Enterprise, ensuring comprehensive skills development at VoIP Trainers.
Where can I find AUCCE2 Administering Cisco Unified Contact Center Enterprise Part 2 training?
You can enroll in AUCCE2 Administering Cisco Unified Contact Center Enterprise Part 2 at VoIP Trainers.
What are the benefits of taking AUCCE2 Part 2 with VoIP Trainers?
Enrolling in AUCCE2 Part 2 with VoIP Trainers provides expert training on Cisco Unified Contact Center Enterprise, ensuring practical knowledge and skills advancement.
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