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Avaya Aura Communication Manager Administration Training
Become an expert in Avaya Aura Communication Manager Administration – Enroll now and advance your career.
- Online & classroom
- Hands-on labs
- Certification prep
- 9 modules
Avaya Aura Communication Manager Administration Training
The Avaya Aura Communication Manager Administration Training at VoIP Trainers offers a thorough overview of managing and administering the Communication Manager (CM) system. Participants will learn to navigate CM hardware, ensure system survivability, and use administration interfaces effectively. The course covers essential topics including license settings, System Access Terminal (SAT) commands, managing various endpoints (digital, analog, and IP), and key features like Feature Access Codes (FAC) and Classes of Service (COS). It also addresses group features, maintenance, and security, with practical modules on real-time monitoring, generating reports, and configuring SIP clients. By the end, learners will be well-prepared to manage and secure Avaya Aura Communication Manager efficiently.
Prerequisites
- Basic understanding of telephony and VoIP concepts.
- Familiarity with LANs and WANs in telephony.
- Knowledge of IP addressing and networking protocols.
- Experience with command-line interfaces (CLI).
- Exposure to traditional PBX systems is helpful.
- Basic computer skills and web interface use. These prerequisites aid in effective course participation but are not strict requirements.
Learning Outcomes
- Understand the architecture, components, and licensing of Avaya Aura Communication Manager.
- Access and administer the system using the System Access Terminal (SAT) commands.
- Configure and manage analog, digital, H.323, and SIP endpoints.
- Create and manage dial plans, numbering plans, ARS, and AAR call routing.
- Configure Class of Service (COS), Class of Restriction (COR), and Feature Access Codes (FAC).
- Manage station groups, call pickup groups, and commonly used telephony features.
- Perform system maintenance, monitor alarms, troubleshoot issues, and generate system reports.
- Prepare confidently for Avaya Aura Communication Manager Administration certification and real-world deployment.
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Curriculum
Avaya Communication Manager Administration Training syllabus
01Introduction to Avaya Aura Communication Manager8 topics
- Introduction to Avaya Aura Communication Manager (CM)
- Avaya Aura Architecture Overview
- Hardware Components and System Topology
- Communication Manager Licensing
- Server Roles and Deployment Models
- System Administration Overview
- Navigation and Administrative Interfaces
- Best Practices for CM Administration
02System Access Terminal (SAT)8 topics
- Introduction to SAT Commands
- Accessing the SAT Interface
- SAT Command Structure and Syntax
- Display, Change, List, and Status Commands
- Navigating the SAT Interface
- Identifying Communication Manager Software Releases
- Saving and Verifying Configuration Changes
- Common Administrative Commands
03Managing Endpoints8 topics
- Digital Telephone Administration
- Analog Telephone Administration
- IP Telephone Configuration
- H.323 Endpoint Administration
- SIP Endpoint Administration
- Extension Assignment
- User and Station Administration
- Endpoint Testing and Troubleshooting
04Dial Plan & Call Routing9 topics
- Dial Plan Configuration
- Extension Numbering Plans
- Uniform Dial Plan (UDP)
- Automatic Route Selection (ARS)
- Automatic Alternate Routing (AAR)
- Route Patterns
- Trunk Group Configuration
- Least Cost Routing (LCR)
- Call Routing Troubleshooting
05Features & Access Codes (FAC, COS, COR)9 topics
- Feature Access Codes (FAC)
- Feature Name Extensions (FNE)
- Class of Service (COS)
- Class of Restriction (COR)
- Call Pickup Features
- Call Forwarding
- Call Coverage
- Conference Calling
- User Permissions and Security
06Group Features8 topics
- Hunt Groups
- Pickup Groups
- Coverage Paths
- Coverage Answer Groups
- Bridged Appearances
- Team Calling Features
- Call Distribution Basics
- Group Administration Best Practices
07Maintenance & Security9 topics
- System Maintenance Commands
- Alarm Monitoring
- Error Log Analysis
- Maintenance Objects
- System Reset Levels
- Backup and Restore Procedures
- User Access Management
- Security Best Practices
- Troubleshooting Common Issues
08SIP & Trunk Configuration12 topics
- SIP Fundamentals
- SIP Trunk Configuration
- H.323 Trunk Configuration
- Signaling Groups
- Trunk Groups
- Session Manager Integration
- IP Network Regions
- Codec Configuration
- Media Gateway Configuration
- Survivable Processors (LSP/ESS) – Overview
- SIP Endpoint Registration
- Basic SIP Troubleshooting
09Certification Preparation8 topics
- Complete Course Review
- Practical Administration Exercises
- Real-Time Configuration Scenarios
- Troubleshooting Practice
- Mock Interview Questions
- Certification Exam Preparation
- Best Practices for Production Environments
- Career Guidance and Placement Support
The syllabus is updated with every vendor release. Request the latest detailed syllabus →
Why train with VoIP Trainers
Comprehensive programmes
From VoIP fundamentals to advanced networking, with practical knowledge and certification preparation.
Hands-on labs
Practise on real-world scenarios in a controlled lab environment, not just slides.
Expert instructors
Learn from working industry professionals who share real deployment insights and best practices.
Customised training
Sessions tailored to your organisation, so your team learns exactly what it needs.
Ongoing support
Continued help and resources to keep up with the latest platform releases and trends.
Networking opportunities
Connect with peers and industry experts and grow your professional network.
Avaya Communication Manager Administration Training: FAQs
What is Avaya Aura Communication Manager?
Avaya Aura Communication Manager is an enterprise telephony platform used to manage voice calls, users, dial plans, and communication services.
What is SAT in Avaya Communication Manager?
SAT (System Access Terminal) is the command-line interface used to configure, administer, and troubleshoot Avaya Communication Manager.
Who should enroll in this course?
This course is ideal for VoIP Engineers, Telecom Engineers, Network Engineers, System Administrators, and IT professionals.
How long is the training?
The training typically lasts 5–7 days and is available in weekday, weekend, and fast-track batches.
Is this course suitable for ACSS certification?
Yes. The course covers the key topics required for the Avaya Aura Communication Manager ACSS certification path.
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