ASRDIGITS is a speech recognition action in NICE CXone Studio that captures spoken digits and stores them in a variable. It is commonly used for collecting account numbers, phone numbers, customer IDs, PINs, ticket numbers, and other digit-based information from callers.

What is ASRDIGITS ?

The ASRDIGITS action listens to callers speaking digits such as:

• Zero
• One
• Two
• Three
• Four
• Five
• Six
• Seven
• Eight
• Nine

For example:

Caller says:

“One Two Three Four Five”

Stored Result:

12345

Unlike ASRNUMBER, ASRDIGITS is designed specifically for individual digits rather than complete numbers.

When to Use ASRDIGITS

Use ASRDIGITS when callers need to provide:

| Use Case

|

Example

| | — | — | |

Account Number

|

123456789

| |

Customer ID

|

789654

| |

Phone Number

|

9876543210

| |

Employee ID

|

45678

| |

Ticket Number

|

789012

| |

Membership Number

|

100234

|

ASRDIGITS Call Flow Diagram

Supported Script Type

ASRDIGITS supports:

📞 Phone Scripts

It is mainly used within IVR applications for collecting caller information before routing calls to agents.

Input Properties of ASRDIGITS

1. Caption

Used to provide a custom name for the action.

Example:

GetAccountNumber

Benefits:

• Easier script maintenance
• Better readability

2. Sequence

Defines the prompt played to callers.

Example Using Audio File

“enter_account.wav”

Example Using Text-to-Speech

“%Please say your account number.”

The caller hears:

“Please say your account number.”

3. Phrase

Used only for documentation purposes.

Example:

Please say your account number.

This property does not affect script execution.

4. HighConfidence

Defines the confidence percentage required for automatic acceptance.

Default:

72%

Example:

HighConfidence = 80

If recognition confidence is 80% or higher:

OnHighConfidence

branch executes.

Confidence Decision Diagram

Recognition Result │ ▼ ┌───────────────┐ │ Confidence ? │ └───────┬───────┘ │ ┌───────┼────────┐ │ │ │ ▼ ▼ ▼

80% 50-79% <50% High Medium Low

5. MinConfidence

Defines minimum acceptable confidence.

Default:

51%

Behavior:

| Confidence

|

Branch

| | — | — | |

Above HighConfidence

|

OnHighConfidence

| |

Between High and Min

|

OnMedConfidence

| |

Below Min

|

OnNoConfidence

|

6. TimeoutSeconds

Determines how long the system waits for caller input.

Default:

10 seconds

Example:

TimeoutSeconds = 15

If caller remains silent:

OnTimeout

branch executes.

7. ResultVarName

Stores recognized digits.

Example:

AccountNumber

Caller says:

One Two Three Four Five

Stored Value:

12345

8. ConfidenceVarName

Stores recognition confidence score.

Default:

ASRConf

Example:

ASRConf = 87

9. DetectDTMF

Allows keypad entry along with speech.

True

Accepts:

• Spoken digits
• DTMF digits

False

Accepts:

• Speech only

Voice + DTMF Hybrid Diagram

10. ClearDigits

Controls DTMF buffer cleanup.

True (Default)

Clears old digits.

False

Keeps existing digits.

Recommended:

True

11. InterDigitTimeout

Specifies wait time between DTMF digits.

Example:

3 Seconds

If exceeded:

OnInterDigitTimeout

branch executes.

12. MinDigits

Minimum required digits.

Example:

Account Number:

MinDigits = 6

Caller enters:

1234

System continues waiting.

13. MaxDigits

Maximum digits accepted.

Example:

MaxDigits = 10

When limit is reached:

OnMaxDigits

branch executes.

14. TermDigit

Defines terminating key.

Common Value:

Example:

Caller enters:

123456#

System immediately processes input.

Result Branches

ASRDIGITS │ ├── Default ├── OnHighConfidence ├── OnMedConfidence ├── OnNoConfidence ├── OnTimeout ├── OnError ├── OnMaxDigits ├── OnTerminator └── OnInterDigitTimeout

Real-Time Banking Example

Scenario

Customer calls bank.

Need:

• Account Number
• Validate Number
• Route to Agent

Flow

Play “Please say your account number” │ ▼ ASRDIGITS │ ┌──────┼───────┐ │ │ │ ▼ ▼ ▼ High Med No │ │ │ │ ▼ ▼ │ Confirm Retry │ ▼ CRM Lookup │ ▼ Queue Agent

Best Practices

Use ASRDIGITS For

Account Numbers

Customer IDs

Phone Numbers

Ticket Numbers

PIN Numbers

Avoid ASRDIGITS For

Age

Salary

Currency

Large Numbers

Use ASRNUMBER instead for those cases.

Conclusion

ASRDIGITS Action in Studio is one of the most important speech-recognition actions in NICE CX IVR development. It allows callers to provide account numbers, phone numbers, customer IDs, and other digit-based information using either speech or keypad input. When configured with proper confidence levels, timeout settings, and DTMF handling, ASRDIGITS helps create intelligent and user-friendly IVR applications. For hands-on implementation and real-world IVR scenarios, VoIP Trainers offers NICE CXone Customized Training with practical labs, call-flow design, ASR configuration, and advanced Studio scripting.