Bleeplog Action in NiCE CXone Studio – Complete Guide

What is Bleeplog Action in NICE CXone Studio?

Bleeplog is a NiCE CXone Studio action used to apply white noise masking over a specific portion of a recorded phone call. It helps contact centers protect sensitive customer information such as:

• Credit Card Numbers
• CVV Numbers
• Bank Account Details
• Social Security Numbers
• Personal Identification Information (PII)
• Passwords and PINs

When Bleeplog is enabled, the actual conversation is replaced with white noise in the recording, preventing anyone from listening to confidential information later.

Bleeplog

Supported Script Types

Why Use Bleeplog Action in NICE CXone Studio?

Many contact centers record customer interactions for:

• Quality Monitoring
• Compliance
• Training Purposes
• Auditing

However, recording sensitive payment information can create security and compliance risks.

Bleeplog helps organizations comply with:

• PCI-DSS Requirements
• Data Protection Policies
• Privacy Regulations

Input Properties

Caption

A custom label displayed below the action icon in Studio.

Example:

Enable Payment Masking

WhiteOut

Controls whether white noise masking is enabled.

Value	Description
True	Starts masking audio
False	Stops masking audio

Example:

WhiteOut = True

Result:

The recording contains white noise instead of the customer’s sensitive information.

Result Branch Conditions

Default Branch

The Default branch executes when:

• No other branch condition exists.
• No exception occurs.
• The action completes normally.

Bleeplog ↓ Default

How Bleeplog Action in NICE CXone Studio Works

Normal Call Flow

Without Bleeplog:

Customer Calls ↓ Agent Answers ↓ Conversation Recorded ↓ Sensitive Data Spoken ↓ Sensitive Data Saved in Recording

Problem

Anyone with recording access can hear:

Card Number CVV PIN Bank Details

Secure Call Flow Using Bleeplog

Customer Calls ↓ Agent Answers ↓ Recording Starts ↓ Customer Gives Card Details ↓ Bleeplog Enabled ↓ White Noise Recorded ↓ Card Information Protected ↓ Bleeplog Disabled ↓ Normal Recording Continues

Bleeplog vs Recording Masking

Feature	Bleeplog	Traditional Masking
Uses White Noise	Yes	No
Hides Sensitive Data	Yes	Yes
Works During Recording	Yes	Depends
Agent Controlled	Yes	Sometimes
Dynamic On/Off	Yes	Limited

Important Note

Bleeplog is not exactly the same as Masking.

Although both protect sensitive information, Bleeplog specifically inserts white noise into the recording.

Example Business Scenario

Credit Card Payment Collection

Customer calls customer service.

Conversation

Agent: May I have your card number?

Customer: 4111-1111-1111-1111

Before customer starts speaking card information:

Bleeplog = True

Recording contains:

hhhhhhhhhhhhhhhhh (white noise)

After payment details are completed:

Bleeplog = False Recording resumes normally.

Understanding the Example Script

The Bleeplog Action in NICE CXone Studio script works using:

Actions Used

1. Runsub
2. If
3. Assign
4. Indicate
5. Bleeplog

Step 1 – Call Answered

OnAnswer Event ↓ Runsub ↓ BLEEP = FALSE

The script checks whether masking is already active.

Step 2 – First IF Check

IF BLEEP = TRUE

Since this is the first execution:

BLEEP = FALSE

The FALSE branch executes.

Step 3 – Enable Agent Button

Assign BLEEP = TRUE ↓ Indicate Action

The Indicate action displays a custom button inside the agent interface.

Agent View

[ Start Secure Recording ]

Step 4 – Agent Clicks Button

When customer starts sharing payment information:

Agent Clicks Button ↓ OnSignal Event ↓ Runsub Executes Again

Step 5 – Start White Noise

This time:

BLEEP = TRUE

Therefore:

Assign BLEEP = FALSE ↓ Bleeplog WhiteOut = True

White noise starts.

Agent View

[ Stop Secure Recording ]

Step 6 – Customer Gives Sensitive Information

Card Number CVV PIN

Recording captures:

White Noise Only

Step 7 – Agent Stops Bleeplog

After collecting sensitive information:

Agent Clicks Button Again ↓ OnSignal Event ↓ Runsub

Now:

BLEEP = FALSE

The script executes:

Bleeplog WhiteOut = False

Normal recording resumes.

Complete Workflow Diagram

Visual Architecture

Best Practices

Enable Bleeplog Action in NICE CXone Studio only when sensitive information is being shared.

Clearly train agents on when to activate and deactivate masking.

Use meaningful captions such as:

Start PCI Mode Stop PCI Mode Secure Recording Payment Protection

Test recordings regularly to verify white noise is properly applied.

Combine Bleeplog Action in NICE CXone Studio with PCI-DSS compliance procedures.

Conclusion

• Bleeplog Action in NICE CXone Studio replaces portions of recordings with white noise.
• Helps protect payment and personal information.
• Controlled through the WhiteOut property.
• Often used with Runsub, If, Assign, and Indicate actions.
• Agents can dynamically turn masking ON and OFF during a live call.
• Supports compliance and secure call recording practices in NiCE CXone environments.

This action is especially valuable in payment-processing contact centers where customer card information must never be exposed in call recordings - NICE CX Training | VoipTrainers.